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® Endor AG
Fanatec is a brand of ® Endor AG |
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Support contact |
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Endor AG
Hotline:
+49 (871) 9221 299 (Mo-Fr 14.00-16.00)
E-mail:
e-support@fanatec.com |
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In order to help us to process your request quickly you will get a higher priority if you follow these rules:
Please...
- ...include a copy of your invoice (pdf) or order confirmation (e-mail) so that we have all order data
- ...write down the product name (s) and serial number (s) (can be found on the bottom of the product)
- ...do not send to multiple e-mail addresses . The request will only be processed if e-support@fanatec.com is the only recipient
- ...make sure you always include the full email history with every e-mail you send to support.
- ...make a video of your problem. Please send it directly by Email or u pload the video to www.mediafire.com . Please try to keep it small!
If we can verify the issue t his will allow us to send you a replacement unit without waiting for a return of the product. Please do not use youtube or a similar service – we will need to download the file easily!
- ...make sure you have a problem which is not described in the FAQ
- ...read the manual. Sounds trivial but 20% of requests could be avoided if the user reads the manual.
- ...list the following info
- Tested operating systems or game consoles on which the problem occurs
- Tested games which show the problem
Only if you follow all of these rules, your request will be handled fast and smooth. Thank you.
Please send your e-mail to e-support@fanatec.com .
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